Intermediate
12 minutes
Check-in Management
Phone Check-ins with IVR
Learn to complete phone check-ins consistently and resolve common failures.
Quick Tips
Call from a quiet location with strong signal.
Have your participant ID or PIN ready before calling.
Make your check-in call with time to spare.
Keep evidence of attempts if an error occurs.
Best Practices
- • Call before the check-in window closes.
- • Wait for final confirmation before hanging up.
- • Keep notes of time, duration, and outcome.
Troubleshooting
Call will not connect
- Check cell signal strength.
- Try a different location.
- Verify the IVR number.
- Retry after a few minutes.
System does not recognize your ID
- Enter ID slowly and clearly.
- Confirm the PIN is correct.
- Use keypad entry instead of voice.
- Contact your officer if the ID changed.
Keep enough battery and a backup connection option to avoid check-in failures.
Need technical help with your check-ins?